Refund Policy - Poland Casino Hotels

1. Introduction

At Poland Casino Hotels, we strive to ensure your complete satisfaction with the services and products you purchase through our website. This Refund Policy outlines the conditions under which refunds are processed for purchases made on our site.

Please read this policy carefully before making a purchase. By making a purchase through our site, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

2. Refund Conditions

2.1 Eligible Services

The following purchases may be eligible for a refund:

Premium membership subscriptions
Digital guides and reports
Online courses and webinars
Consultation services
Custom travel itineraries

2.2 Refund Eligibility Criteria

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within the specified timeframe for the specific product or service (see Section 3)
Proof of purchase must be provided (receipt, order number, or payment confirmation)
The reason for the refund request must fall within our acceptable refund reasons (see Section 2.3)

2.3 Acceptable Refund Reasons

We will consider refund requests for the following reasons:

Technical issues that significantly impair your ability to access or use the purchased service
Substantial discrepancy between the service description and the actual service provided
Double charging or incorrect billing amount
Service unavailability during the purchased subscription period
Inability to access the service after multiple attempts and technical support

3. Refund Timeframes

Different products and services have different refund timeframes:

Premium Memberships: Within 14 days of purchase, provided you have not accessed premium content
Digital Guides and Reports: Within 7 days of purchase, provided the digital product has not been downloaded more than once
Online Courses and Webinars: Up to 48 hours before the scheduled start or within 7 days of purchase for self-paced courses, provided you have not completed more than 25% of the course
Consultation Services: Up to 48 hours before the scheduled consultation
Custom Travel Itineraries: Within 48 hours of delivery, provided the itinerary has not been used to make bookings

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

Log in to your account on our website
Navigate to the "Order History" or "My Purchases" section
Locate the purchase for which you want a refund
Click on the "Request Refund" button
Complete the refund request form, providing the reason for your request
Submit the form

Alternatively, you can email your refund request to refunds@polandcasinohotels.com with the subject line "Refund Request - [Your Order Number]" and include the following information:

Your full name
Order number or proof of purchase
Date of purchase
Product or service purchased
Reason for refund request
Preferred refund method (original payment method, store credit, etc.)

4.2 Refund Processing Time

Once your refund request is received and approved, we will process the refund within the following timeframes:

Credit card payments: 5-10 business days for the refund to appear on your statement
PayPal payments: 3-5 business days
Bank transfers: 5-7 business days
Store credit: Immediate upon approval

Please note that the actual time for the refund to appear in your account may vary depending on your financial institution or payment provider.

4.3 Refund Methods

Refunds will typically be issued using the original payment method. However, in certain circumstances, we may offer:

Store credit (with a 10% bonus value)
Exchange for another product or service of equal value
Extended subscription instead of a monetary refund

5. Non-Refundable Items

The following items and situations are generally not eligible for refunds:

Purchases made more than 30 days ago (except where required by law)
Services that have been fully delivered and consumed
Subscriptions that have been active for more than 14 days
Digital content that has been extensively accessed or downloaded
Personalized or custom-created content that has been delivered according to specifications
Services canceled after the cancellation deadline
Promotional offers or special discounts explicitly marked as non-refundable

6. Exceptions to the Refund Policy

6.1 Technical Issues

If you experience technical issues that prevent you from accessing or using our services, we will first attempt to resolve these issues. If the issues cannot be resolved within 72 hours, you may be eligible for a refund even if you would otherwise fall outside the refund timeframe.

6.2 Special Circumstances

We understand that exceptional circumstances may arise. In cases such as medical emergencies, natural disasters, or other significant unforeseen events, we may consider refund requests outside our standard policy on a case-by-case basis. Documentation or evidence may be required to support such requests.

6.3 Legal Requirements

Where applicable law requires us to offer refunds under conditions not specified in this policy, we will comply with legal requirements.

7. Cancellation vs. Refund

It's important to understand the difference between cancellation and refund:

Cancellation: Stopping a service or subscription to prevent future charges. Cancellations typically apply to recurring subscriptions and may not result in a refund for services already delivered or time periods already paid for.
Refund: Return of money already paid for a product or service, either partially or in full.

For subscriptions, canceling your service will prevent future billing but may not automatically trigger a refund for the current billing period. To request a refund for the current period, you must follow the refund process outlined in Section 4.

8. Partial Refunds

In some cases, we may offer partial refunds:

When you have used a portion of a service (pro-rated refund)
When only part of an order is eligible for a refund
When a service was delivered but did not fully meet the described specifications
For subscriptions canceled mid-billing cycle (at our discretion)

The amount of a partial refund will be determined based on:

The portion of the service used or accessed
The time elapsed since purchase
The nature of the issue encountered

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

Changes to the Refund Policy will not apply retroactively to purchases made before the change, unless the change provides more favorable terms to the customer.

10. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer support team:

Poland Casino Hotels
9 Eileen Lock
Scottton S64 0BU
United Kingdom

Email: refunds@polandcasinohotels.com or info@polandcasinohotels.com
Phone: +446898415434
Response Time: Within 48 business hours